FAQ's

Shipping

  • Shipping rates will be calculated at checkout based on the customer’s location, package

    size, weight, and selected delivery method. 

  • Orders will typically be processed within 1–2 business days and delivered within 3–7

    business days after shipment. Shipping times may vary by destination, carrier, and product

    availability. Limited drops or preorders may have separate estimated delivery dates.

  • Yes. Customers will have the option to select expedited shipping at checkout when

    available. Rates and estimated delivery times will be calculated based on the destination

    and selected carrier.

  • Not at this time.

  • Not at this time.

Returns

  • Returns will be accepted within 30 days of delivery for items that are unworn, unused, and in their original condition with tags attached. Customers will be responsible for return shipping costs. Final-sale items, limited-edition drops, gift cards, and customized products cannot be returned. If an item arrives damaged or incorrect, we will cover the replacement or return shipping costs.

  • Yes. Exchanges will be accepted within 30 days of delivery for unworn, unused items in their original condition with tags attached, subject to product and size availability.

    Customers will be responsible for exchange shipping costs unless the original item arrived damaged or incorrect. Final-sale, customized, and limited-edition items are not eligible for exchange.

  • Yes. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • If an item arrives damaged, defective, or incorrect, customers should contact us within seven days of delivery with their order number and photos of the item. Once approved, we will provide a prepaid return label and offer a replacement, subject to availability, or a full refund at no additional cost.

  • If an order is lost in transit, customers should contact us so we can work with the shipping carrier to locate or replace it. TPG is not responsible for packages confirmed as delivered by the carrier that are later lost or stolen. However, we will review each situation individually and help the customer file a claim with the carrier whenever possible.

FAQ'S

  • Yes. Digital TPG gift cards will be available for use on merchandise and eligible products sold through our website

  • Yes. You can ship your order directly to the recipient by entering their address at checkout.

  • We plan to offer gift-ready packaging and the option to include a personalized note with select products. Available gifting options will be shown on the product page or during checkout.

  • A sizing guide will be available on applicable product pages. If you need additional help, please contact our customer-service team before ordering.

  • Care instructions will be included on the product label and applicable product page.Following those instructions will help preserve the quality and appearance of your TPG merchandise.

  • Join our email list and follow TPG on social media for announcements, early previews, new releases, and upcoming events. Annual members will receive priority notifications.

  • Contact us through the website or at our customer-service email address. Please include your order number so we can assist you as quickly as possible.